Grievance Redressal

Grievance Redressal

At tripXOXO, we are committed to providing a transparent, reliable and seamless booking experience. If you have experienced an issue with a booking or with a service offered through our platform, our team is here to assist you.

Need Help With a Booking?

For routine booking assistance such as booking confirmation, amendments, cancellations, refunds, vouchers, meeting points or activity-related queries, please contact our Customer Support Team through our Contact Us page.

If your concern remains unresolved, or you wish to raise a formal grievance, you may contact our Grievance Officer using the details below.

What Can You Raise a Grievance About?

You may raise a grievance relating to:

• Booking or payment issues
• Cancellation or refund disputes
• Confirmed service not being provided
• Service being materially different from the description provided at the time of booking
• Issues relating to an activity, attraction, tour or service provider
• Incorrect or misleading information displayed on the platform
• Unresolved customer support complaints
• Any other concern relating to a product or service booked through tripXOXO

How to Submit a Grievance

You may submit your grievance to our Grievance Officer.

To help us investigate and resolve your grievance efficiently, please provide:

Full Name:

Registered Email Address:

Mobile Number:

tripXOXO Booking ID:

Activity / Experience Name:

Activity Date:

Nature of Grievance:

Description of the Issue:

Resolution Requested:

Please attach any relevant supporting documents, screenshots, receipts or other information that may assist us in reviewing the matter.

Grievance Resolution Timeline

We will acknowledge receipt of your grievance within 48 hours.

We will endeavour to investigate and resolve grievances as quickly as possible and, in accordance with applicable consumer protection requirements, within one month from the date of receipt of the grievance.

Certain cases may require information or confirmation from the relevant activity operator, supplier, payment provider or other third party. We will keep you informed of material updates where applicable.

Grievance Officer